Returns

Thank you for shopping at Bass Chasers UK. We appreciate your business and want to ensure your complete satisfaction with your purchase.

In the event that you need to return an item, please review our returns policy outlined below.

Eligibility for Returns:

Items must be unused, in their original condition, and with all tags and packaging intact.
Returns must be requested within 7 days from the date of delivery.
Personalised or custom-made items are not eligible for return unless there is a manufacturing defect.

Returns Process:

To initiate a return, please contact our customer support team within the specified timeframe.
Provide your order details, including the item(s) you wish to return and the reason for the return.
Our customer support team will guide you through the returns process and provide you with a return authorisation.
Please pack the item(s) securely in their original packaging, including all accessories and documentation.

Return Shipping:

We recommend using Royal Mail's 1st Class Signed For tracked postage for returns.
The cost of return shipping will be the responsibility of the customer, unless the return is due to our error or a defective product.
We recommend insuring the package and obtaining proof of postage for your records.
We are not liable for any lost or damaged items during the return shipping process.

Refunds and Exchanges:

Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.
If the return is approved, we will process a refund or exchange as per your request.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping charges and any applicable restocking fees may be deducted from the refund amount.
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately.
We may request photographic evidence or additional information to assess the issue.
Upon verification, we will arrange for a replacement or issue a refund, including the return shipping cost.

Please note that this returns policy applies to purchases made through our online fishing shop. For purchases made through other retail channels such as our physical shop, please refer to their respective returns policies.

If you have any further questions or need assistance, please don't hesitate to contact us. We strive to provide the best possible service and will gladly assist you throughout the returns process.

Thank you for choosing Bass Chasers UK. We value your satisfaction and look forward to serving you again in the future.

Bass Chasers UK